1. Scope of this policy
This policy explains how refunds and cancellations are handled for payments made to Future Memorial Public School, whether paid at the school office or online through our payment gateway partner, Razorpay. It covers school fees and other charges payable to the School.
2. No physical goods
This Website and the school App do not sell or deliver physical goods. All payments made here are for educational services — tuition and other school charges. No shipping or delivery is involved in any transaction on this Website.
3. Fee payments
School fees are charged for an academic session, and the School commits teaching staff, seats and facilities for the whole session on the basis of those payments. Fees that have been paid are therefore generally non-refundable. Parents and guardians are requested to confirm the fee structure at the school office before making a payment.
4. When a refund is made
The School will refund a payment where:
- the same fee has been paid twice (a duplicate payment);
- an amount was debited from your account but the payment was not recorded against your child because the transaction failed or was interrupted mid-way;
- a payment was made in error — for example for the wrong class or the wrong student — and cannot be adjusted against a genuine dues;
- a charge was levied incorrectly.
In the case of a failed transaction, the amount is usually returned automatically by the payment gateway or your bank within its own timelines. If it has not come back, please contact the office with the transaction reference and we will follow it up.
5. How to request a refund
Write to the school office, or email us, with the following details:
- student's name, class and section, and admission number;
- date of payment and the amount paid;
- the transaction or reference number, from the receipt or the gateway's confirmation message;
- the reason for the refund request.
Please make the request within 7 days of the payment. Requests received later may still be considered, but can be harder to trace with the bank.
6. How long a refund takes
Once a refund has been approved, it is processed to the original method of payment — the same card, UPI account or bank account used for the payment. Refunds are normally credited within 7 to 10 working days after approval. The exact time also depends on your bank or the payment gateway, which may take a few additional days to post the credit. Cash payments made at the office are refunded at the office, against the original receipt.
7. Cancellation of admission
If a parent or guardian wishes to withdraw a student or cancel an admission, the request must be made in writing to the school office. Any fee adjustment or refund on cancellation is decided according to the School's rules for the academic session and the date of the request. Please speak to the office before stopping any payment.
8. Disputes and chargebacks
If you believe a payment was taken incorrectly, please contact the school office first. Most issues are settled the same day, and we can provide the transaction reference your bank will ask for. If a bank dispute or chargeback is raised, we will co-operate fully and provide the payment records concerned.
9. Contact
For any question about a payment or a refund:
Future Memorial Public School
Kaulachak, Banjaria, Deoria, Uttar Pradesh, India
Email: Futurepublicschool125@gmail.com
Phone: +91 70842 31023 / +91 97933 76732